FIT Support
The Fit Support service provides efficient and reliable IT support to businesses. FIT Support offers computer maintenance services to ensure the proper functioning of workstations, as well as user support to solve problems related to software and computer tools.
Functional workstations are essential for employees to work productively and efficiently. Reliable IT support can also help minimize downtime and resolve IT-related issues quickly, which can help increase overall business productivity.
It’s important to find an IT support partner that offers flexible services to meet your specific business needs. It is also essential to choose a service provider who is reliable and has sufficient expertise to resolve IT-related problems quickly. FIT Support offers these services and can be a good option for companies looking to outsource their IT support.
The FIT difference
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Our services
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Help DeskOur user support service is a technical assistance and customer support service that provides assistance in the event of computer problems or inquiries.
The main functions of a Help Desk service include resolving computer problems, managing service requests, training users and preventive maintenance.
Respond to support requests: Technicians are trained to respond to user support requests, such as troubleshooting computer problems, configuring software, or fixing hardware problems.
Escalate issues: Technicians are also trained to identify complex issues that require the attention of a specialist technician and escalate them to the appropriate department.
Service request management: The service often manages service requests, logging user requests, tracking their progress, and providing regular updates.
User Training: The Service may also provide user training on the use of computer software, applications and hardware.
Preventive maintenance: The service can provide regular preventive maintenance to ensure that hardware and software are up to date and working properly.
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On-site servicesOur computer technicians physically travel to the site to provide services such as computer maintenance, hardware repair, software installation and problem resolution.
Onsite services are often necessary for businesses that need constant IT support, have high security requirements, or have critical IT systems that need to be constantly monitored.
The benefits of an on-site IT service include:
Immediate support: IT technicians can quickly respond to issues on the spot, reducing downtime for users and business operations.
In-depth system knowledge: IT technicians working on-site are often more familiar with the company’s computer system, which can help solve problems quickly.
Physical Access: On-site IT technicians have physical access to computer systems, which can be useful for performing hardware repairs or installing new equipment.
In-person collaboration: Onsite IT technicians can work closely with users to resolve issues, which can improve communication and reduce miscommunications.
Custom Services: On-site services can be tailored to specific business needs, which can help meet unique business requirements.
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PCaaSThe PCaaS model makes it easier for you to manage their IT assets, avoiding upfront purchase costs and outsourcing computer management and maintenance. PCaaS vendors may also offer security, data storage, and software license management services.
PCaaS benefits include:
Reduced initial costs: Businesses do not need to invest large sums of money to purchase computer hardware, which can reduce initial costs.
Simplified management: Fit Support takes over the management and maintenance of computers, which can help companies reduce their internal IT workload.
Flexibility: Businesses can easily increase or decrease the number of computers based on their needs, which can be useful for companies with fluctuating computing needs.
Regular updates: Fit Support can provide regular computer and software updates, which can help businesses maintain up-to-date and state-of-the-art systems.
Technical Support: Fit Support can provide technical support services, which can help businesses resolve IT issues quickly.
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O365 supportThe 0365 Support Service is designed to help Microsoft 365 users resolve technical issues related to the use of Microsoft 365 applications and services.
Common issues can include connection issues, configuration issues, email issues, collaboration issues, and other issues related to using the Microsoft 365 suite.
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